Vibe Air device is not rechargeable, batteries can be purchased and replaced individually.

Because Vibe devices sit in the ear canal, you can typically use over-the-ear headphones at the same time (just make sure to turn the volume down first!).

Like most hearing aids, Vibe devices aren’t waterproof, so you should take it out before you shower or go swimming.

Vibe is ready to use right out of the box—all you need to do is put in the batteries—and you can set up your personalized fit in 10 minutes using the Vibe Now web-based App.

Vibe isn’t designed to help with tinnitus. Please email (support-au@vibe-hearing.com) or contact our customer service team and we’ll refer you to some options for tinnitus help.

For Vibe Air, simply open or close the battery door.

The battery life is 70 hours, or about 5-7 days of normal usage. Opening the battery door reduces the battery drain and slightly reduces the moisture inside the hearing aid. You may want to keep a few spare batteries in your bag in case you have to swap them on the go.

You can adjust the volume, bass, and treble via the Vibe app. If you’re still not happy with the sound, please email (support-au@vibe-hearing.com). They can help make additional adjustments.

Your hearing aid will arrive with pre-installed size S (small) click sleeves. If those aren’t comfortable, try changing to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear. Choose a larger size if the hearing aid feels loose or makes a whistling noise. Also, note that your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. To learn how to change the click sleeves, check the Quick Start Guide.

Orders are typically processed within one business day after being placed. Once your order has been shipped, you’ll receive an email with tracking information. Most orders are delivered within 3-5 business days after shipment.